Sep 13, 2022
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Added rights to consumers

Added rights to consumers

Amendments were made to the Consumer Rights Protection Law, which came into force on September 1. These amendments protect buyers and limit the desires of sellers of goods and services. What do you need to know to protect your interests?

Now, in the case of imposing additional services and insurances by banks and insurance companies, the client can insist that the money be returned to him and refuse unnecessary options.

The same goes for unsolicited “bonuses” from private craftsmen and companies. For example, a team that overhauled an apartment overdid it and, on its own initiative, added an “author’s design”. You don’t have to pay for it if you didn’t order it. Or the master not only replaced the cracked glass on the tablet, but also gave it a flashing, added functions. If you did not order such happiness, you can not pay for extra work.

Sellers were also limited in terms of choosing the form of payment. Since September 1, he can no longer tell the client that he sells goods only for cash. However, who will oblige a grandmother selling radishes on the market to accept money by online transfer or start a terminal for accepting bank cards? But official trade organizations are obliged to obey this rule.

The rights of consumers have also been expanded in terms of handling unsuitable-sized or low-quality goods. If earlier some stores only allowed taking a similar product in a larger size, now the buyer can decide for himself whether to take a dress a size larger or a completely different dress at the same price, or even return the goods back and collect the money. You can also demand to eliminate the marriage at the expense of the seller.

If the case comes to court due to poor-quality goods or other violation of consumer rights, the buyer now has a wide choice: he can go to court at his place of residence, at the location of the seller or at the place where the transaction agreement was concluded.

If the seller requested an advance payment for the goods and the person provided it, and then changed his mind about making a purchase, then from now on the seller will no longer be able to retain the advance payment as “moral costs”. The money will have to be returned in full.

Recently, cases of leakage of personal data of customers of stores and services have become more frequent. Fraudsters willingly use this personal data to rob Russians. The law is on the side of consumers. Now, if a store or service provider insists on redundant customer information, you can simply state that you don’t want to provide your personal information. You still have to sell the product or service.

Olga Poplavskaya.


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